2013
I placed an order for two Klipsch R-5650-S surround speakers and received them exactly one week later. I was able to buy two from them for the price of one everywhere else online. I was very skeptical that i would never receive the item, get a call that i needed to buy an extended warranty, or receive a used or grey market item.
But after only a week from order to delivery, the speakers arrived via UPS in the OEM boxes, unopened and awesome. I feel the same as the other buyers, that i got away with something. Truth is.. the prices are legit and so are the products.
Don't worry, buy from Garrett's and save a ton of money.
Our 3rd purchase from this store in the last 2 years.
We bought Polk Audio speakers and Russound multi zone system.
No problems here and great prices as always. Warranty intact on all. Buy with confidence
Hi Jeff. Got the amp in the mail a few days ago. The import fees were very reasonable, so thanks a lot for that! I really appreciate it.
Haven't had a chance to hook it up yet, but I can't wait.
I'll be sure to recommend your store! Thanks again for going out of your way and best of luck in the future! I know where to look when I am in the market for some more electronics!
Logan
Tracked down the delivery truck and an hour later pushing bass throughout this side of the neighborhood! Thanks for helping me out and for the constant updates. This subwoofer was well worth the hassle! Although with that longer cord my plan is to hide it behind the couch so the wife can relocate her plants to the corner there.
11/30/2011
I received the receiver today, thank you for the prompt delivery, I will put a good word in on the web for your company.
Roger
10-17-11
Garretts is able to obtain many specialty items nobody in the country stocks.
well worth the wait with the money saved...
8/5/11
I still have that feeling that I got away with theft scot-free. Garrett's really is a great little Mom & Pop store and I'm delighted to have found them. If you're worried about whether this store is legit, stop worrying and place your order! You'll be happy you did so. Highly recommended!"
5/10/11
I was fortunate to find a Jamo AM4.6 unit through Garretts Smart Electronics at a great price. I researched the company through ResellerRatings.com. I was a little concerned with what I read on the site, but found that my experience was a very positive one. I purchased the unit and received an email within an hour of my purchase. My advice to any future purchaser, is to communicate clearly with Garretts Smart Electronics and ask concise questions via email. There communication with me was great. The only very minor complaint was that there wasn't a confirmation email sent to me, confirming a tracking number, or successful ship, only a email that stated "it looks like we were good to go". Nonetheless, there it was on my door step within three days. Thank you Garretts Smart Electronics for your help, great products, at a very very great price. You get 5 stars from me. "
6/24/10
Summery – A++ experience
Experience – I was shopping for home theater speakers and did a fair amount of research on what I wanted. Through Google I found my way to Garrett’s Smart Electronics and entered the brand and model number ( you may have to search brand only first to see how model numbers are listed) into the site search. When the results came back the price on each item was over 100 dollars cheaper that I had seen anyplace else. I emailed to see if the items were available and within two hours had a reply. Purchasing was smooth as was my request for a tracking number. I received a follow up email to see if I received everything OK. Later when I found out one item was defective the exchange process was easy and painless. Happy that I choose Garrett’s and will certainly check with them for my next purchase and recommend others do the same.
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3/7/10 8:22 AM
Ordered a Marantz CD5003 cd player. Looked through the web and Garrett's was the cheapest by 20%. They sent product UPS which cost $26 but there was not tax. Through the whole process Jeff always answered my emails within one hour. VERY easy to do business with. I would use Garrett's again.
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1/13/10 1:36 PM
I have purchased quite a
number of items from
Garrett-Smarthome.com now
and every time Jeff has been
fantastic! Very fast
response to emails with good
advice and speedy delivery.
My last order was for some
Xantech gear.
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11/23/09 5:53 PM
PayPal Transaction ID
#9C861970YW141794G
2 Packages containing Total
of 8 Jamo Speakers
Shipped to AGold Coast
Queensland Australia
Jeff was Fantasic
Fast, Helpful and Better
Price than Australia
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Great customer
service. Jeff responded quickly to several inquiries. Received everything
ordered (spent $4000 for 20+ speakers) with no problems at all. Will definitely
order from Garrett's in the future.
7/11/09 2:28 AM
Having purchased from
Garrett's Smart Electronics
before, I knew where to go
when I was purchasing a new
Elk M1 Gold controller and
accessories. As usual, Jeff
was very helpful and their
pricing is great. After
getting the best pricing I
have seen for the Elk
products, I placed the order
and received the items
shortly after. I can
recommend Garrett's Smart
Electronics!
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5/2/09 1:15 PM
Purchased a pair or Sonance
S624T In-Wall Speakers from
Garrett's. Price was half
what I found at a local
audio retailer and $200
cheaper than any web retail
price I could find. I would
buy for Garrett's again.
Product ID: 90S624T
Product Name: SONANCE S624T
In Wall Pair
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I'm 110% satisfied with my purchase of the Audiophile Reference Black Diamond
Series Pinnacle BD650 Speaker from
www.garrett-smarthome.com.
After surfing the "NET" fruitless for a review(NONE 2 be found anywhere)& Best
price,I found that
www.Garrett-smarthome.com
had the Lowest price(under $500.00!) Jeff the Owner kept me updated from placing
my order to delivery,(5 days as promised!) by returning(3) emails(within 1 hr.I
might add) & 2 phone calls(giving me his Personal Cell #) even after hrs.on a
SATURDAY evening!). What better Superior Customer Service could one ask for?
Especially from the "BOSS" Himself)! Jeff can certaintly count on me to get the
word out to Family/Friends & The Internet World about his Customer comes
1st.Company! ;-) He now has a repeat Customer/Friend for sure!
It looks like I'll be the 1st. to review this Audiophile Reference Pinnacle
BD650 speaker also.So look for more info on the "Net" soon. Next to My Polk
LSi9's,they are very comparable. The Pinnacle BD650's work nicely with or
without a Subwoofer. Involving/Stellar Imaging/Clarity/Presence, they cover the
Full Spectrum of Sound & Frequency's. Audiophile Ear candy at it's BEST! All
Vocals/Instruments/Sounds are exactly positioned where they belong. The"Sweet"
spot is just that,"SWEET" & Mesmerizing! Home Theater never sounded so GOOD!
They command attention & the Beautiful Finish is outstanding,(Destined to be a
TRUE Classic of Heirloom Quality). Check out the Specs @ Pinnacle's website.
Once again I want to say a special thanks to You JEFF for Your attention to
detail & saving me lots of $$ & bringing smiles to this face/ears & wallet.
All the Best to everyone out there. I hope this review of
www.garrett-smarthome.com
& the Pinnacle BD650 speaker helps in your buying decisions. Get to garrett-smarthome
today! You'll be glad You did! Like Arny said Jeff "I'll be Back".
In The Adirondack Mtns.,
Shoot-em-up Bang! Bang!
------------------------------------------------
Jeff,
I just wanted to let you know that the grill showed up today as promised,
everything looks great and I can't wait to get it assembled and put to use! I
will grill up my first steak in your honor :)
Feedback has been posted at resellerratings.com and I am already browsing
your extensive catalog to see if there is anything else that catches my eye.
Thank you again!
Kevin
----------------------------
Review:
Great customer service. Ordered 4
Sonance SRS1 Surroung Speakers. They arrived promptly. After installing all 4
speakers I noticed 1 of the grills was pretty bent. It was immediately replace
without having to ship back the entire unit.
12/26/08Sir/Maam,
I just wanted to drop you and a line and tell you about your
service. I ordered a battery and received it the very next day. I
want to thank you for your great customer service and speed in
getting me my order. I will refer your website and store to everyone
I know.
thank you and Happy Holidays,
Patrick Fitting
___________________________________________________________
Dec 2008
Dear Garretts
Received one unit today as scheduled -
NANOSAT PRESTIGE HGB. Like the
product and service.
Reference:
Product ID:
PRESTIGEHGB
Product Name: Mirage NANOSAT PRESTIGE HGB
Quantity: 2
Thank you again for your help.
Ray
____________________________Jeff,
Much to my surprise after our phone conversation yesterday the FireLite
board arrived early this morning. I can't tell you how much I appreciate all
your help and quick response.
Thanks Again
Have a great holiday
Dan
______________________________________________________________________________
Sept 2008
Thanks for the excellent customer service and follow-up email. It's
greatly appreciated.
-John
-----Original Message-----
From: Sales [mailto:sales@garrett-smarthome.com]
Sent: Wednesday, September 24, 2008 4:32 PM
To: jgkurz@yahoo.com
Subject: FW: Thank you for your order
Dallas successfully shipped this order today.
Tracker # 1Z7570901300517391
Your will receive tomorrow (Thursday).
Shipped UPS next day saver but only charged you for UPS ground.
Hope this helps.
Thanks,
Jeff
___________________________________________________________________________________
Jeff,
I just want to let you know that I received the BB5APGE yesterday. Thank
you for the communication on this matter. My purchasing experience has been
good with you.
Thanks
- Chris
-----Original Message-----
From: Sales [ mailto:sales@garrett-smarthome.com]
Sent: Saturday, August 18, 2007 2:46 PM
To: 'Chris Goode'
Subject: RE: Garrett Smart Electronics Customer Receipt/Purchase
Confirmation
Hi Chris
I got a message from Pelco that the other item is not available until
Sept 19th...
Jeff
________________________________________________________________________
July 2008
That is great news! Thank you for keeping me in the loop on this. I'm
anxious to get it, let me know if I need to do something else.
David Orr
Environmental Services Director
The Fountains
4451 Stack Boulevard
Melbourne, FL 32901
-----Original Message-----
From: Sales [ mailto:sales@garrett-smarthome.com]
Sent: Thursday, July 24, 2008 2:03 PM
To: Orr, David
Subject: FW: Order at your store
Good news , see below
Jeff
-----Original Message-----
From: McCumber, Michael P (WA04)
Sent: Thursday, July 24, 2008 10:59
To: sales@garrett-smarthome.com
Subject: RE: Order at your store
Jeff,
This part has been delayed. Its due in tomorrow, the factory stated that
it will ship Friday or Monday.
Mike
_________________________________________________________________________________________
Feb 2008
Jeff,
I just want to let you know that I received the BB5APGE yesterday. Thank
you for the communication on this matter. My purchasing experience has been
good with you.
Thanks
- Chris
________________________________
Jan 2008
Actually the lenses are different. They look
different. An Ademco tech stated to me the board's are the same even
though one states PI or not. It's the lense that makes them pet immune. I'll
place an order on line either way Thanks for the reply.
P.S. If you would not of replied, I would not of
ordered. I completely forgot all about this. Good customer service is great
for business, Thanks again!
BP Security / Bill P
----- Original Message -----
From:
To:
Sent: Wednesday, January 02, 2008 1:48 PM
Subject: FW: ADEMCO 5890CASE and or 5890PICASE
This does
come w/ a lens and it’s the same case for both the 5890 and 5090PI. The
pet immunity is done internally.
April 7th 2007
Guys,
All arrived safely and working a treat!
I'm so glad I followed the advice of Dave Lampson at Classical Net who
recommended you - as I shall be doing to anyone who asks.
Thanks again - and have a superb weekend :-))
On Mar 30, 2007, at 4:25 PM, Support wrote:
Your Marantz shipped on Tuesday.
best...
Mark S
www.markworks.com
March 2007
I am a new customer, but will be a repeat
customer!! Thanks for the best price and great service! You
guys are really good at what you do!! After researching the web
I found what I wanted, at a price I loved, and I got my amp when
promised! By the way it sounds clean and I wish I had upgraded
a long time ago. I will recommend Garrett's and buy again
myself! Use my name as a recommendation if you want to.
Sincerely,
Mark Hutter
Forest, Virginia
Feb 15th 2007
Hi, Please feel free to use/publish my testimonial:
I purchased a Marantz SR5001 Receiver, Boston Acoustics XB-4
Subwoofer and JBL Balcony speakers from your website and could not
be happier with the incredible price and fast service. I will check
Garrett's Smart Electronics Store first from now on and highly
recommend you to my family and friends.
Sincerely,
Jeff Jordan, Orlando FL
January 2007
To whom it may concern,
Just a short note to thank you for your quick service. I was truly amazed
with the turn around time for my recent order. I will strongly recommend your
store to any and all people who are in need of your products. Also I will
definitely order fro you again in the future if the need arises. Good prices and
good service equals a very satisfied customer. Again thank you.
Regards,
David Widera
Rochester, New York
Oct 25
Just received
these bad boys! Thank you for the prompt shipping! I will definitely
recommend you guys to everyone I know, because of the great price and
exceptional customer service!
Thanks
again!
Vance Wilcox
__________________________________
Hi Larry,
Thanks, I'll await your info on whatever the bal is so we can settle up
(please ship to my office as before. Once I complete the equipment room, and
get ready to install the actual equipment I'll contact you for additional
items (I'll need a bunch of rack stuff from Middle Atlantic..rack shelves,
custom rack plates etc.)
Even though there were a few snafus' on the Russound order (that were
beyond your control, and I understand how those things go) I do appreciate
it that, you always followed up and always came thru in the end. This has
proved to me that both you, and your company are honorable, and extremely
trust worthy. This is sometimes rare in internet dealings, and it is
re-assuring and a pleasure to deal with a company, and a person, that stands
behind their service. They say "trust is hard to come by" but I must say,
you have done all you can to earn my trust, and I thank you for that! We
WILL do business in the near future.
Be well and Regards
Gordon
___________________________________________
Dear Mr.Garrett,
Thanks for your help in making the transaction flow in a timely matter.
My contractor was able to get the speakers in and they sound great. Once
again thank you for your help. I look forward to doing more business with
you in the future and I will definetly let my friends know.
Sincerely,
Rey
_____________________________________________________
Thanks for the extra bit of
service, it makes a difference to speak to someone and know
that there is follow-through. Cheers, Philip
Curators Fine Art
Philip
Rosenthal, President
______________________________________________________
Thanks Justine!
I really do appreciate the
prompt response and action! I was so pleasantly surprised to get a call
from you Tuesday evening only an hour after emailing you about the
problem. And now to see the follow through the next day is very
impressive customer service. Thanks.
I'll keep you informed and
let you know when I have the part and have it working.
Milton
_________________________________________________________________
Larry,
Attached is my UPS Shipping Order and receipt showing tracking
UPS will notify both of us by email upon delivery, which is scheduled for
18 April.
Also, it just happens that UPS must have been delivering the replacement
item LEV47692-G3Y at the same time, as it was waiting on my doorstep when I
returned from the UPS Store. Thanks again for the fantastic customer service
and for taking the extra step to ship the replacement item in advance,
ensuring that my installation project can proceed without delay.
Very Respectfully,
Harry Abramson
________________________________________________________________
Thank you. I am thrilled to have found it. We found one in Little Rock,
but it was more than yours was even with the shipping. Thanks so much!
-----Original Message-----
From: Garretts Smart Electronics
Sent: Friday, January 20, 2006 11:48 AM
To:
Subject: BATTERY SHIPPING
SHAWN
YOUR BATTERY WILL SHIP TODAY
LARRY
GARRETTS SMART ELECTRONICS
206 442 7600
Cool... I just called Ginamarie at Sierra Video Systems simply to thank
her for all her hard work in getting such a simple order processed and
taken care of for for me (I couldn't believe what trouble I had to go
through to find a reputable reseller) - she was the one that suggested
I contact your company. Though I only called her to give her a huge
THANKS, she mentioned that the order came in to them and yes, it is for
the 711XL and 712XL. Thanks again for the great price and the quick
shipment! Take care... :)
Thanks Jeff, pleasure doing business with you. May need Nutone intercom rough in shortly. Will let you know number of stations and see if you can provide. Thanks, RD
Thank you for a prompt business model. You will get good feedback from
e. -Tracy
----- Original Message -----
From: "Garretts Smart Electronics" <sales@garrett-smarthome.com>
To:
Sent: Saturday, March 04, 2006 9:39 PM
Subject: RE: Nutone Shipping
> That's good news
>
> Thanks again for your business, I appreciate it
>
> Let us know if there is anything else we can do for you
>
> Jeff
>
> -----Original Message-----
> From:
> Sent: Saturday, March 04, 2006 1:33 PM
> To: Garretts Smart Electronics
> Subject: Re: Nutone Shipping
>
>
> I received everything. Thanks.
> ----- Original Message -----
> From: "Garretts Smart Electronics" <sales@garrett-smarthome.com>
> To:
> Sent: Saturday, February 25, 2006 11:47 AM
> Subject: RE: Nutone Shipping
>
>
> > Tracy
> >
> > I believe the wire was coming from a different location
> > Will revert back to you on Monday morning
> >
> > Jeff
March 2006
Order arrived complete and in good order, many thanks.
Lloyd
--------------------------------------------------------------------------------
From: Garretts Smart Electronics [mailto:sales@garrett-smarthome.com]
Sent: Thursday, March 09, 2006 8:52 AM
To: Lloyd
Subject: RE: order confirmation
Lloyd
Thanks for the business.
Will send the tracking number
Mr. Garrett,
Appreciate your assistance and the quick response. Take care.
Lloyd
--------------------------------------------------------------------------------
From: Garretts Smart Electronics [mailto:sales@garrett-smarthome.com]
Sent: Thursday, March 09, 2006 12:28 AM
To:
Subject: order confirmation
Lloyd
I am confirming we received your fax order for the DSC equipment
And we are processing the order now.
Will advise ETA shortly
Thanks again
-Original Message-----
> From: Audio / Video Ministry
> > Subject: Order #2457
> We recently placed order #2457. I appreciate the quick response. We have
> received two of the three items, with the third item on backorder. We
> however have a little problem. We ordered a Kramer Vp-723DS but we received
> a vp-724xl that was drop shipped from Kramer. I have looked the vp-724 over
> and we could use it in place of the 723. Do you want to substitute the
> vp-724 or send a call tag and exchange the unit.>
> Please advise us of how to handle this issue so we may utilize the
> equipment soon.
>
> Thanks,
> Jere
>
> First Christian Church
Quoting Garretts Smart Electronics <sales@garrett-smarthome.com>:
> Jere
> You may keep the unit
> Kramer upgraded at their cost.
>
Garrett's
Thanks for the quick response and the help in resolving this issue.
March 8
I noticed that you updated the description fully, so I am happy to proceed with the order. I just ordered it online. Even though Beach Audio say they have a better price, I am impressed by your responsiveness in returning my emails and in getting the
description up on the website, so I want you to have the order.
Thanks for your help!
Regards,
Ralph
Dear Jan,
I received last night my color conversion kit, which completes my order. I will very likely want to order another one of those in the near future.
I received the speaker earlier this week.
I just wanted to tell you how much I appreciate your communications to me and the diligence you exhibited in filling this order. It is nothing less than outstanding customer service. Feel free to use my comments on your website or any other way that will help
you.
I only wish everyone who runs a business were as nice, courteous, and helpful as you have been.
Sincerely,
Grady
Thanks for the email, and of course the excellent service.
Regards
craig f
>> -----Original Message-----
>> From: Garretts Smart Electronics
>> [mailto:sales@garrett-smarthome.com]
>> Sent: Tuesday, February 07, 2006 12:01 PM
>> To:
>> Subject: Xantech Shipping
>>
>> Hello Craig
>>
>> Nice to hear from you again
>> Your Xantech items will ship today
>>
>> Jeff
Hi
Parcel arrived yesterday and everything working perfectly as I hoped.
Many thanks
Darren
Excellent. Looks like I'll have it today. Thanks for the speedy
reply and the great service.
Mark
Jeff-
Al Navarro in NJ here. I'm just writing to say that my stuff arrived and I
had time to install it on Sunday. Works great and the family is happy to
not have to go to the closet to change channels and volume again.
Also, the big power supply fits much better into my AC conditioner than the
wall wart, so it was a worthwhile upgrade.
Thanks from a satisfied customer who will order again should the need arise,
and definitely recommend Garretts to friends who need the stuff you sell.
-Al
That is a terrific turn around time. Thank you!
-----Original Message-----
From: Garretts Smart Electronics [mailto:sales@garrett-smarthome.com]
To: Steve H
Subject: XANTECH
HI STEVE
SHIPPING TODAY
THANK YOU!
JEFF GARRETT
GARRETTS SMART ELECTRONICS
206 442 7600
Jeff
Thanks for your call and agreeing to cancel the Bose speaker order. When I look CLOSELEY at the hassle of cutting solid granite slab
shower walls it just is not worth the hassle and bracket held surface mount would look “tacky” I will be back in contact with my future business
Jon
I got the credit to my account after Christmas. Thank you for putting
up with me and my bank.
Happy New Year to you.
Chris
Hey there. I recieved the camera. What a awesome toy, cant wait to strap it
on my helmet and do some runs on my downhill mountain bike! yeehaa!
Thanks for the incredible fast and friendly service. I just wish I ordered
another battery. How much?
Not a problem. Jeff did a great job, I'll order the media server through him.
Thanks again!
--Don
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