Garrett's Smart Electronics Customer CommentsReviews

Garrett's Smart Electronics Customer Comments

We thought it important not to just include the best comments but also how we deal with problems or complaints.

These are a sampling from 2006-2008. We are assembling many prior months worth and will have them up shortly.

Feb 2008

Jeff,

I just want to let you know that I received the BB5APGE yesterday. Thank you for the communication on this matter. My purchasing experience has been good with you.

Thanks

- Chris

________________________________

Jan 2008

Actually the lenses are different. They look different. An Ademco tech stated to me the board's are the same even though one states PI or not. It's the lense that makes them pet immune. I'll place an order on line either way Thanks for the reply.

P.S. If you would not of replied, I would not of ordered. I completely forgot all about this. Good customer service is great for business, Thanks again!

BP Security / Bill P

----- Original Message -----

From:

To:

Sent: Wednesday, January 02, 2008 1:48 PM

Subject: FW: ADEMCO 5890CASE and or 5890PICASE

This does come w/ a lens and it’s the same case for both the 5890 and 5090PI. The pet immunity is done internally.

April 7th 2007

Guys,

All arrived safely and working a treat!

I'm so glad I followed the advice of Dave Lampson at Classical Net who recommended you - as I shall be doing to anyone who asks.

Thanks again - and have a superb weekend :-))

On Mar 30, 2007, at 4:25 PM, Support wrote:

Your Marantz shipped on Tuesday.

best...

Mark S

www.markworks.com

March 2007

I am a new customer, but will be a repeat customer!! Thanks for the best price and great service! You guys are really good at what you do!! After researching the web I found what I wanted, at a price I loved, and I got my amp when promised! By the way it sounds clean and I wish I had upgraded a long time ago. I will recommend Garrett's and buy again myself! Use my name as a recommendation if you want to.

Sincerely,

Mark Hutter

Forest, Virginia

Feb 15th 2007

Hi, Please feel free to use/publish my testimonial:

I purchased a Marantz SR5001 Receiver, Boston Acoustics XB-4 Subwoofer and JBL Balcony speakers from your website and could not be happier with the incredible price and fast service. I will check Garrett's Smart Electronics Store first from now on and highly recommend you to my family and friends.

Sincerely,

Jeff Jordan, Orlando FL

January 2007

To whom it may concern,
Just a short note to thank you for your quick service. I was truly amazed with the turn around time for my recent order. I will strongly recommend your store to any and all people who are in need of your products. Also I will definitely order fro you again in the future if the need arises. Good prices and good service equals a very satisfied customer. Again thank you.

Regards,
David Widera
Rochester, New York

Oct 25

Just received these bad boys! Thank you for the prompt shipping! I will definitely recommend you guys to everyone I know, because of the great price and exceptional customer service!

Thanks again!

Vance Wilcox

__________________________________

Hi Larry,

Thanks, I'll await your info on whatever the bal is so we can settle up (please ship to my office as before. Once I complete the equipment room, and get ready to install the actual equipment I'll contact you for additional items (I'll need a bunch of rack stuff from Middle Atlantic..rack shelves, custom rack plates etc.)

Even though there were a few snafus' on the Russound order (that were beyond your control, and I understand how those things go) I do appreciate it that, you always followed up and always came thru in the end. This has proved to me that both you, and your company are honorable, and extremely trust worthy. This is sometimes rare in internet dealings, and it is re-assuring and a pleasure to deal with a company, and a person, that stands behind their service. They say "trust is hard to come by" but I must say, you have done all you can to earn my trust, and I thank you for that! We WILL do business in the near future.

Be well and Regards

Gordon

___________________________________________

Dear Mr.Garrett,

Thanks for your help in making the transaction flow in a timely matter. My contractor was able to get the speakers in and they sound great. Once again thank you for your help. I look forward to doing more business with you in the future and I will definetly let my friends know.

Sincerely,

Rey

_____________________________________________________

Thanks for the extra bit of service, it makes a difference to speak to someone and know that there is follow-through. Cheers, Philip

Curators Fine Art
Philip Rosenthal, President

______________________________________________________

Thanks Justine!

I really do appreciate the prompt response and action! I was so pleasantly surprised to get a call from you Tuesday evening only an hour after emailing you about the problem. And now to see the follow through the next day is very impressive customer service. Thanks.

I'll keep you informed and let you know when I have the part and have it working.

Milton

_________________________________________________________________

Larry,

Attached is my UPS Shipping Order and receipt showing tracking

UPS will notify both of us by email upon delivery, which is scheduled for 18 April.

Also, it just happens that UPS must have been delivering the replacement item LEV47692-G3Y at the same time, as it was waiting on my doorstep when I returned from the UPS Store. Thanks again for the fantastic customer service and for taking the extra step to ship the replacement item in advance, ensuring that my installation project can proceed without delay.

Very Respectfully,

Harry Abramson

________________________________________________________________

Thank you. I am thrilled to have found it. We found one in Little Rock,

but it was more than yours was even with the shipping. Thanks so much!

-----Original Message-----

From: Garretts Smart Electronics

Sent: Friday, January 20, 2006 11:48 AM

To:

Subject: BATTERY SHIPPING

SHAWN

YOUR BATTERY WILL SHIP TODAY

LARRY
GARRETTS SMART ELECTRONICS
206 442 7600

Cool... I just called Ginamarie at Sierra Video Systems simply to thank

her for all her hard work in getting such a simple order processed and

taken care of for for me (I couldn't believe what trouble I had to go

through to find a reputable reseller) - she was the one that suggested

I contact your company. Though I only called her to give her a huge

THANKS, she mentioned that the order came in to them and yes, it is for

the 711XL and 712XL. Thanks again for the great price and the quick

shipment! Take care... :)

Thanks Jeff, pleasure doing business with you. May need Nutone intercom rough in shortly. Will let you know number of stations and see if you can provide. Thanks, RD

Thank you for a prompt business model. You will get good feedback from
e. -Tracy

----- Original Message -----
From: "Garretts Smart Electronics" <sales@garrett-smarthome.com>
To:
Sent: Saturday, March 04, 2006 9:39 PM
Subject: RE: Nutone Shipping

> That's good news
>
> Thanks again for your business, I appreciate it
>
> Let us know if there is anything else we can do for you
>
> Jeff
>
> -----Original Message-----
> From:
> Sent: Saturday, March 04, 2006 1:33 PM
> To: Garretts Smart Electronics
> Subject: Re: Nutone Shipping
>
>
> I received everything. Thanks.
> ----- Original Message -----
> From: "Garretts Smart Electronics" <sales@garrett-smarthome.com>
> To:
> Sent: Saturday, February 25, 2006 11:47 AM
> Subject: RE: Nutone Shipping
>
>
> > Tracy
> >
> > I believe the wire was coming from a different location
> > Will revert back to you on Monday morning
> >
> > Jeff

March 2006
Order arrived complete and in good order, many thanks.
Lloyd

--------------------------------------------------------------------------------
From: Garretts Smart Electronics [mailto:sales@garrett-smarthome.com]
Sent: Thursday, March 09, 2006 8:52 AM
To: Lloyd
Subject: RE: order confirmation

Lloyd
Thanks for the business.
Will send the tracking number

Mr. Garrett,
Appreciate your assistance and the quick response. Take care.
Lloyd

--------------------------------------------------------------------------------
From: Garretts Smart Electronics [mailto:sales@garrett-smarthome.com]
Sent: Thursday, March 09, 2006 12:28 AM
To:
Subject: order confirmation

Lloyd
I am confirming we received your fax order for the DSC equipment
And we are processing the order now.
Will advise ETA shortly

Thanks again

-Original Message-----
> From: Audio / Video Ministry
> > Subject: Order #2457
> We recently placed order #2457. I appreciate the quick response. We have
> received two of the three items, with the third item on backorder. We
> however have a little problem. We ordered a Kramer Vp-723DS but we received
> a vp-724xl that was drop shipped from Kramer. I have looked the vp-724 over
> and we could use it in place of the 723. Do you want to substitute the
> vp-724 or send a call tag and exchange the unit.>
> Please advise us of how to handle this issue so we may utilize the
> equipment soon.
>
> Thanks,
> Jere
>
> First Christian Church

Quoting Garretts Smart Electronics <sales@garrett-smarthome.com>:
> Jere
> You may keep the unit
> Kramer upgraded at their cost.
>
Garrett's
Thanks for the quick response and the help in resolving this issue.

March 8
I noticed that you updated the description fully, so I am happy to proceed with the order. I just ordered it online. Even though Beach Audio say they have a better price, I am impressed by your responsiveness in returning my emails and in getting the description up on the website, so I want you to have the order.
Thanks for your help!
Regards,
Ralph

Dear Jan,
I received last night my color conversion kit, which completes my order. I will very likely want to order another one of those in the near future.
I received the speaker earlier this week.
I just wanted to tell you how much I appreciate your communications to me and the diligence you exhibited in filling this order. It is nothing less than outstanding customer service. Feel free to use my comments on your website or any other way that will help you.
I only wish everyone who runs a business were as nice, courteous, and helpful as you have been.
Sincerely,
Grady

Thanks for the email, and of course the excellent service.

Regards
craig f

>> -----Original Message-----
>> From: Garretts Smart Electronics
>> [mailto:sales@garrett-smarthome.com]
>> Sent: Tuesday, February 07, 2006 12:01 PM
>> To:
>> Subject: Xantech Shipping
>>
>> Hello Craig
>>
>> Nice to hear from you again
>> Your Xantech items will ship today
>>
>> Jeff

Parcel arrived yesterday and everything working perfectly as I hoped.

Many thanks

Darren

Excellent. Looks like I'll have it today. Thanks for the speedy

reply and the great service.

Mark

Jeff-

Al Navarro in NJ here. I'm just writing to say that my stuff arrived and I

had time to install it on Sunday. Works great and the family is happy to

not have to go to the closet to change channels and volume again.

Also, the big power supply fits much better into my AC conditioner than the

wall wart, so it was a worthwhile upgrade.

Thanks from a satisfied customer who will order again should the need arise,

and definitely recommend Garretts to friends who need the stuff you sell.

-Al

That is a terrific turn around time. Thank you!

-----Original Message-----

From: Garretts Smart Electronics [mailto:sales@garrett-smarthome.com]

To: Steve H

Subject: XANTECH

HI STEVE

SHIPPING TODAY

THANK YOU!

JEFF GARRETT

GARRETTS SMART ELECTRONICS

206 442 7600

Jeff

Thanks for your call and agreeing to cancel the Bose speaker order. When I look CLOSELEY at the hassle of cutting solid granite slab shower walls it just is not worth the hassle and bracket held surface mount would look “tacky” I will be back in contact with my future business

Jon

I got the credit to my account after Christmas. Thank you for putting

up with me and my bank.

Happy New Year to you.

Chris

Hey there. I recieved the camera. What a awesome toy, cant wait to strap it

on my helmet and do some runs on my downhill mountain bike! yeehaa!

Thanks for the incredible fast and friendly service. I just wish I ordered

another battery. How much?

Not a problem. Jeff did a great job, I'll order the media server through him.

Thanks again!

--Don